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Privacy Policy

Last updated: January 2026

Casa Xaman ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and mailing address when you submit an inquiry or booking request.
• Booking Information: Travel dates, guest count, trip preferences, and special requests.
• Device Information: IP address, browser type, device type, and browsing behavior through cookies and similar technologies.
• Communication Records: Records of your communications with us, including emails, phone calls, and text messages.

How We Use Your Information

We use your information to:

• Process and manage your booking inquiries and reservations
• Communicate with you about your stay, including confirmations and reminders
• Send SMS appointment reminders and booking updates (with your consent)
• Respond to your questions and provide customer support
• Improve our website and services
• Comply with legal obligations

SMS Communications

By providing your phone number and opting in through our booking form, you consent to receive SMS messages from Casa Xaman. These messages may include:

• Appointment confirmations and reminders
• Booking updates and travel information
• Responses to your inquiries

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance.

Mobile Information Sharing: We do not share, sell, rent, or trade your mobile phone number or any personal information collected through SMS opt-in with third parties for promotional or marketing purposes. Your mobile information will only be used for the purposes disclosed in this Privacy Policy.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers who assist with our operations (payment processing, scheduling software, email services)
• Legal authorities when required by law

Cookies and Tracking

We use cookies and similar tracking technologies (including Meta Pixel) to analyze website traffic, improve user experience, and measure advertising effectiveness. You can control cookies through your browser settings.

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us at:

Email: [email protected]

Changes to This Policy

We may update this Privacy Policy from time to tim